Supplement Refund Policy
We have a 30 day money back guarantee, so if you don't feel any difference within your first 30 days you can return your first bottle (even if empty) within 30 days of receipt for a prompt, courteous refund of your purchase price (less shipping & handling).
In order to expedite your return and refund, all returns must have an authorization number. Simply call us at 888-9LU-RONG (958-7664) during regular business hours to receive your return authorization number. Once we receive your return, it will be processed and your refund will be issued to the credit card attached to your subscription. Note: return credit can take up to 14 days to post to your account. Feel free to call us at any time to check the status of your return.
We are sorry but we cannot accept returns from orders that do not have return authorization number. We also cannot issue refunds for bottles more than 30 days after delivery date.
Clothing and Apparel Refund Policy
You may return most new, unopened/unworn/non-washed items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Once an item is worn or washed we cannot accept returns. Many of our customers are fitness enthusiasts and as such most times garments get worn down more quickly than non-fitness enthusiasts since they come into contact with the ground, barbells, and so on.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email firstname.lastname@example.org with the details of your order and the reason for the return and we’ll promptly get back to you with assistance.